Privacy Policy

Last updated: 16 October 2026

1. Who is responsible

HomelyGo is operated by GV Enterprise, Badaitari, Badaitari East, West Bengal 735220, India. We process personal data in line with India's Digital Personal Data Protection Act, 2023 and other applicable law.

2. What we collect

• Account and contact details: name, phone number, email address.
• Booking details: property, dates, number of guests, amounts paid and payment status.
• Payment information: handled by Razorpay. We receive the payment reference and status, never your card or UPI credentials.
• Check-in identity documents: when a host records a guest ID at check-in, as required by local regulations. ID numbers are masked and documents are stored encrypted.
• Host details: property information and the documents needed to verify and pay hosts.
• Technical data: basic logs such as IP address and device information, used for security and fraud prevention.

3. How we use it

• To create and manage bookings, process payments and refunds, and pay hosts.
• To send booking confirmations, invoices and service messages by SMS, email or WhatsApp.
• To keep the platform secure and prevent fraud.
• To meet legal and tax obligations.
• To send offers only if you have agreed to receive them. You can withdraw that consent at any time.

4. Who we share it with

The host of the property you book (only the details needed for your stay); our payment processor (Razorpay); service providers that host our systems or send messages on our behalf, under confidentiality obligations; and authorities when required by law. We do not sell personal data.

5. How long we keep it

Booking and payment records are kept as long as tax and accounting law requires. Check-in identity documents are kept only for the retention period required by law and then deleted.

6. Security

Data is encrypted in transit; identity documents are also encrypted at rest. Access is limited to authorised staff and to the host of the relevant booking.

7. Your rights

You can ask to access, correct or delete your personal data, withdraw consent, or raise a grievance. Contact our grievance officer, Abhijit Paul, at admin@homelygo.in.

8. Changes

We will post any updates to this policy on this page.